![]() In October 2021, the chain shortened its name to "Frankie's". The chain hoped that by reinventing itself and changing its menu again, it could attract more customers and open new locations. In October 2012, a two-year-old was served whisky instead of lime and water. The chain apologised, saying that they would prevent anything similar happening again, but any preventative measures seemed to have failed when, in December 2017, an alcoholic drink was served to a four-year-old girl in the Warrington branch. In May 2014, a Frankie & Benny's customer complained after he was served a crab dish containing surimi.Ī spokesman for the chain apologised for the incident which was described as "genuine human error". The item was eventually removed from the menu. ^ a b "All Frankie & Benny's Restaurants".In November 2015, the chain was given the lowest rating (red) in an assessment of the sustainability of its seafood products. ^ Negus, Richard: "When trading down is affected by your good covenant" Journal of Retail & Leisure Property 6.1 (2007): page 84-91.Archived from the original on 20 January 2013. ![]() ![]() Archived from the original on 15 June 2012. ![]()
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